How does your business deal with technology problems?


For the last three months we’ve all focused on the mundane details of our technology. Does one video conferencing platform work better than another? Can I access files stored on an office server with my laptop? Do I really need to reset that password, sign up for a new messaging app, or answer email over the weekend?

Given that millions of workers across North America switched to telecommuting this spring, these questions make sense. Similar ones will continue to emerge as we move through a hybrid mix of in-office meetings and remote work. But now is also the time to step back and tackle bigger IT problems.

Who did you turn to when you or your employees needed immediate technical support? Have compliance requirements changed in your industry? What does cybersecurity training look like in our “new normal”? How will fiscal year 2021 differ from 2020? Thinking about such issues allows you to take a more strategic view of your business—with the added perspective of a trusted IT vendor.

Best of all, with this extra perspective, you’ll be better prepared the next time a hard drive fails, an internet connection goes down, or a ransomware infection threatens your business. You’ll know what to do, where to go, and how to respond—especially if you answer these 8 questions about cybersecurity, IT support, and technology solutions that fit your needs.

Cybersecurity threats are evolving every day, relying on popular news stories like COVID-19 to attempt to deliver debilitating malware infections, catastrophic data breaches, and targeted social engineering scams. That’s why modern businesses need multiple layers of protection: firewalls, antivirus and anti-malware software, DNS filtering, Internet traffic analysis, remote access protocols, and more network security solutions that can protect businesses large and small. These tools are the definition of behind-the-scenes: you might not see them in action or understand their subtle workings. But when your day-to-day operations are running smoothly, you can rest assured that your business is secure.

Many large IT vendors adopt a one-size-fits-all approach to their customers, recommending products that work in one environment but not in another. This is why CMIT Solutions is so committed to providing personalized local support, backed by a North American network. Our independent franchisees live and work in the communities they serve and understand the challenges business owners face. Rather than worrying about third-party vendors or the cost of a solution, we pride ourselves on understanding our customers’ problems – and then implementing realistic solutions that fit their needs and budget.

There are two approaches to IT: a defensive or reactive attitude that responds to problems after they occur, and a proactive attitude that provides 24/7 IT protection to diagnose and prevent problems before they happen . Comprehensive protection doesn’t just mean monitoring every part of your company’s IT ecosystem: desktop and laptop computers, networks and servers, printers and disks, smartphones and more. This means every component of your business is regularly monitored to get an overall picture of the health of your technology. After all, it only takes a hiccup by a user or an attack by a hacker to threaten the well-constructed foundation of your technology infrastructure.

This question is more important than ever as millions of employees across North America are working from home, at least some of the time. If an IT vendor isn’t taking this “new normal” seriously, or is viewing remote work as a temporary fix, consider whether they might be up to the task of responding to a world-changing event like the COVID-19 pandemic in the future. Most importantly, don’t increase or decrease your desire for remote work support based on what a prospective IT vendor is offering. Instead, find the right partner that fits your needs and supports what you want to achieve.

That probably depends on the size and scope of your business. Small businesses with few employees may find that they only need assistance once in a while. However, larger companies may find that they rely more on IT support — especially since many employees are spread across cities, states, and regions and may still be working from home. CMIT Solutions employs more than 800 technicians with decades of experience in nearly 250 offices in multiple time zones throughout North America. We’ve solved every IT issue imaginable, and our helpdesk is ready to support large and small businesses over the phone or via chat, whatever their needs.

From HIPAA to GDPR to new government regulations being enacted across the US, the cybersecurity landscape continues to change rapidly – ​​especially for businesses in sensitive industries like healthcare, finance and legal services. CMIT Solutions understands these data security and identity protection updates, and we work hard to translate them into direct action for our customers, no matter what industry they operate in. In a world where one mistake can result in serious civil or even criminal penalties, we respond with proven encryption, backup, and disaster recovery solutions to keep your business on track.

Absolutely. While we understand the value of well-functioning computers, networks and devices, we know that those machines need to be used properly by the people who work for your business. That’s why we combine 24/7 IT support with ongoing education and training focused on the human component of your business. From identifying spam emails to understanding how ransomware works, we believe empowering and educating smart, savvy employees can pay huge dividends for your organization while strengthening your first line of cybersecurity defense.

Any IT vendor that sells services can promise full protection and security. At CMIT Solutions we go beyond that. We are committed to helping you solve both short-term and long-term business problems. We promise to use cybersecurity solutions as a tool to help your business survive and thrive. We vow to do more than just provide IT services – we want to work with you and help you succeed.

We are small business owners just like you. We know how difficult it is to navigate the complicated digital world we all live in. That’s why we take our IT support seriously. That’s why we’re always there when you need us. If things go well, we’ll get in touch with you. And if something goes wrong, we promise to rise to any challenge and work non-stop until the problem is solved, no matter how hard it may be or how long it may take.

That’s a promise we take seriously, to every single customer. If you’re looking for this level of technology support from a partner who’s ready to stand by and deliver, contact CMIT Solutions today.

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